Privacy Policy

How we collect, use, and protect your information

Last updated: April 17, 2026

Summary: We collect only what we need to respond to your inquiries and improve our services. We never sell your data. You can request deletion at any time by emailing [email protected].

1. Who We Are

Facware ("we", "our", or "us") is a custom software and systems integration company based in Chihuahua, Mexico, serving mid-market businesses in Mexico and the US Southwest. Our website is https://facware.com and our primary contact is [email protected].

This Privacy Policy applies to all personal information we collect through our website, email communications, and any other interactions you have with us.

2. Information We Collect

Information you provide directly

  • Contact inquiries: When you email us or submit a form, we receive your name, email address, company name, and the content of your message.
  • Assessment requests: When you book a free operations assessment, we may collect your role, company size, and a description of your technology challenges.

Information collected automatically

  • Log data: Our hosting provider may collect standard server logs including IP address, browser type, referring URL, and pages visited.
  • Cookies: We use only technically necessary cookies. We do not use advertising or third-party tracking cookies. See Section 6 for details.

Information we do NOT collect

  • We do not collect payment or financial information through this website.
  • We do not collect sensitive personal data (health, biometric, government IDs).
  • We do not use behavioral tracking, fingerprinting, or cross-site advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and service requests.
  • To schedule and conduct free operations assessments.
  • To send project-related communications if you engage us as a client.
  • To improve our website and service offerings (using aggregated, anonymized data only).
  • To comply with legal obligations.

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your data under the following legal bases:

  • Legitimate interest: Responding to business inquiries and maintaining client relationships.
  • Contractual necessity: Performing services under an engagement agreement.
  • Consent: Where you have explicitly opted in to marketing communications.
  • Legal obligation: Compliance with applicable laws.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

  • Service providers: Trusted vendors who assist us in operating our website (e.g., hosting, email delivery). These parties are contractually bound to protect your data and may not use it for their own purposes.
  • Legal requirements: If required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred with appropriate notice to you.

6. Cookies

Our website uses only strictly necessary cookies required for the website to function. We do not use:

  • Advertising or retargeting cookies
  • Analytics tracking cookies (e.g., Google Analytics)
  • Social media tracking pixels

You can disable cookies in your browser settings. Doing so will not affect your ability to use this website.

7. Data Retention

We retain your contact information for as long as necessary to:

  • Respond to your inquiry (typically 12 months if no engagement follows).
  • Fulfill a client engagement and meet post-project support obligations.
  • Comply with legal, tax, or regulatory requirements.

After these periods, data is securely deleted or anonymized.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • HTTPS encryption for all data in transit.
  • Access controls limiting who within our team can access your data.
  • Regular review of our data handling practices.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data ("right to be forgotten").
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interest.
  • Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, Facebook). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will note the date of the most recent update at the top of this page. Material changes will be communicated via a notice on our website. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: